|
| |
| Position
Reference |
TH2044 |
| Position
Title |
Lotus/Domino Information Technology Support |
| Closing
Date |
June
23, 2009 |
Preamble
The anticipated term of this contract is from
July 1, 2009 through June 30, 2010.
Experience
Contractor must be/have:
 |
Certified
as a systems administrator or developer in order to provide ongoing systems
and application support. |
|
Experienced in Java, HTML,
Lotus, Domino and Visual Basic. |
|
At least two (2) years
experience performing rapid application development using software development
tools. |
|
Knowledgeable and
experienced in large scale organization business processes and activities
related to request for personnel action and timesheets. |
|
Experience in maintaining
system solutions for large scale businesses who do not have any knowledge or
experience in this area. |
|
Experience in systems
documentation. |
Scope of Work Summary
Our Client requires Information Technology
support services for its Web-based automated
|
Request for personnel
action application |
|
Time and leave reporting
system application, which includes reporting forms, overtime requests and time
off requests |
|
Acquisition applications,
which include procurement requests and contract requests. |
The automated systems are based on a Lotus
Notes workflow system that integrates with the Human Resources application and
uploads to an accounting system. At the end of each month, the timesheet
data is sent over to the accounting system and is archived. The workflow
application for acquisitions provides for procurement and contract requests that
are prepared online and then routed electronically for approval. All workflow
applications are web-based. All requests are routed to the Client's supervisors,
managers, human resources staff, information technology staff, budget staff,
etc. for electronic approval as required, and pre-defined. The Client staff are
notified with workflow approvals and/or changes via Microsoft Outlook. The
applications were implemented during from 2006 through 2008. All major
implementation efforts are complete. This contract request is only for ongoing
support services, as needed, which will work out to be an average of 24 hours a
month.
Support tasks
for the system administration applications support may include:
|
User Training for New Employees and/or
Supervisors. |
The Contractor will provide training sessions
about the web-based systems in a computer lab as recommended by the
Information Technology Manager or program requesting the training. Training
materials are currently available. Training is currently conducted Sacramento,
California.
|
Technical Lotus/Domino Contractor Support for
the Client Information Technology staff with regards any of the online
applications listed above, including the above-mentioned applications.
|
The Contractor will provide the Client IT
support staff support for writing script, answering help tickets from Client
staff as directed by IT staff, creating new workflow paths as new program
requirements are implemented, providing advice on how to handle the more
difficult programming requests, trouble shooting application errors,
installing software application updates, and other miscellaneous support as
needed. Support services will be provided on site as requested. IT staff are
currently only located in Sacramento.
|
System Documentation, IT Maintenance Manuals,
and System Application Information for Operational Recovery Plan. |
The Contractor may need to help IT staff
update IT written documentation for any application modifications made during
the maintenance contract, including system documentation, IT maintenance
manuals, and system application information for the operational recovery, as
needed.
|
Management Reports |
The Contractor may generate customized
reports in either Excel or pdf for division staff as requested.
The Contractor will provide support as
necessary throughout the year, and on an hourly basis through June 30, 2010. If
the any of the applications fail to operate efficiently (responsive and timely)
the Contractor will be on-call to provide necessary Systems Administration
support and be expected to remedy the problem(s) within 4 hours, Monday through
Friday, 7:00 a.m. to 6:00 p.m. Client staff can choose to remedy the problem(s)
themselves or contact the contracted Contractor.
Ongoing IT support requests will primarily be
received via an IT request order or a call from an IT liaison. All requests will
be considered routine and not require special approval to be completed unless it
impacts multiple departments and changes the look and feel of system. Special
requests will be approved by the contract manager
Contact our
corporate office today.
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