Knowledge and experience in providing Help Desk Support to end users both in person, remotely and via telephone.

Knowledge and experience in managing, maintaining, troubleshooting and upgrading computer equipment of varying age and capacity.

Knowledge and experience in managing, maintaining, troubleshooting and upgrading client software for Microsoft Server and Microsoft Outlook.

Knowledge and experience in managing, maintaining, troubleshooting and upgrading Microsoft Windows 98, 2000, XP and Vista.

Knowledge and experience in managing, maintaining, troubleshooting and upgrading Microsoft Office 2003 products.

Knowledge and experience in performing basic Microsoft Server administrative functions.

Ability to work successfully in a multi-vendor environment.

Provide approximately 2040 hours per year of on-site end user support for the 730 calendar day term of the contract.

Maintain PC hardware and software necessary to support users located at the Client's headquarters and remote offices throughout California.

Provide installation and updates to existing software applications

Provide new software installations on desktops

Keep an accurate inventory of PC hardware and software.

Create and maintain desktop images (Ghost) for disaster recovery needs Coordinate with Microsoft, Active Directory, Cisco, and Citrix administrators as necessary.

Establish, document, and maintain project priority timelines.

Provide maintenance of Semantic desktop anti-virus services.

Provide maintenance and support of Marimba.

Provide maintenance, support, and troubleshooting for communications failures between offices (DSL, T1, Frame Relay, VPN, and Wireless connectivity).

Collect, analyze, and make recommendations with usage statistics for capacity planning purposes.

Conduct research and make recommendations on PC hardware or desktop software related issues, problems, changes, and projects.

Provide 1st and 2nd level support to end-users for day-to-day problems associated with PC hardware, print services, e-mail, and desktop software.

Provide 1st level support for applications used at the Client's headquarter office, including, but not limited to: MS Professional Office Suite, MS Project, Visio; AutoCAD, ESRI GIS software, Timberline, and Filemaker.

Perform basic Microsoft Server administration activities.

Contractor will oversee day-to-day operations of PC Support. The Project Manager will provide project supervision for on-site contractor staff. Contractor will retain administrative responsibility for on-site staff.

Provide weekly and quarterly status report of the hours utilized.

Provide Weekly progress reports on scheduled visits

Report on call and after hours availability to Client staff members

Provide documentation and use the Client's systems, procedures, and requirements in the adherence to Client's problem management, change management, and capacity planning departmental protocols.

Provide knowledge transfer to qualified Client staff members for all aspects of the assigned work.

Provide replacement coverage when Contractor's on-site staff is unable to report to work.

Work with flexible hours to facilitate the needs of the duties at hand.

Provide additional support coverage as needed to take on additional, short term increases in workload.

Travel to and from Client remote offices as required. These offices are located throughout the state.