|
| |
| Position
Reference |
BF0294 |
| Position
Title |
Project
Manager |
| Closing
Date |
August
12, 2008 |
Preamble
The contract services period may be up to, but not exceed,
thirty-six (36) months, with an estimated 150 work hours per month. The
anticipated work start date is October 1, 2008.
All work must be performed on-site at the Client facilities
located in Sacramento / West Sacramento, CA.
The top-ranked evaluated candidate(s) may be invited to
interview in person at the Client headquarters facility in Sacramento, CA.
Telephone interviews will not be allowed.
Experience
It is desirable for the Candidate to have the following
listed experience, knowledge, skills and abilities:
 |
At least three (3)
years experience in project management – leading and managing teams through
systems implementation and change management |
|
Demonstrated
experience managing complex projects including determining project viability,
establishing project plans and project budget, and identifying resource
requirements |
|
Experience with
using project management methodology and standards for managing projects. (The
Client project management methodology is based on the Project Management
Institute’s Project Management Body of Knowledge [PMBOK ™]) |
|
Experience with
change management associated with the implementation of a new system and
business processes |
|
Experience in
leading business areas and project teams in defining and addressing process
and system change impacts |
|
Ability to
participate in and facilitate internal and external stakeholder sessions |
|
Knowledge of
methodology used for business process design/redesign methodology |
|
Excellent
analytical and problem solving skills — able to work on extremely complex
problems where analysis of situations requires an in-depth evaluation of
various factors |
|
Excellent oral and
written communication skills – able to communicate team and project goals in a
clear, concise and strategic manner |
|
Experience
developing and executing communication and transition management plans |
|
Experience in
implementation of hosted Contact Center Systems |
Proposed Personnel will be evaluated for expertise,
education, and experience in the following listed categories using the assigned
significance weights.
|
At least three (3)
years experience in leading and managing complex projects |
|
At least three (3)
years experience in developing and executing communication and transition
management plans |
|
Knowledge of
methodology used for business process design/redesign |
|
Experience in
implementation of hosted Contact Center Systems |
Scope of Work Summary
The Project Manager is involved in supporting the hosted
Contact Center System from initiation to post-implementation evaluation and
review. The Project Manager assists with the overall responsibility for managing
the project to successful completion. The Project Manager is responsible for
development of the Project Charter, Project Schedule, Project Communication
Management Plan and Risk/Issue Management Plan. The Project Manager is
responsible for following Client Project Management methodology in addition to
providing continuous improvements to the methodology.
Primary Responsibilities
|
Define and manage
project scope, objectives, schedule, approach, risks, milestones/deliverables,
tracking success criteria and budget throughout the project lifecycle |
|
Collaborate with
PMO Communications and Outreach and Client Corporate Communications Office to
coordinate and facilitate communication with all areas affected by the project
including business areas and other projects/programs within Client |
|
Lead the project
team in the development and execution of a detailed communication plan |
|
Coordinate all
project tasks with cultural change management efforts to achieve project
objectives and integrate with the overall project plan |
|
Ensure project
deliverables align with the project’s objectives and success criteria |
|
Ensure all products
that are a result of the project are quality products including participation
in quality reviews |
|
Develop, execute
and manage business readiness, communication, and transition activities for
the implementation of the hosted Contact Center System to successful
completion |
|
Document process
improvements |
|
Conduct research
and document best practices |
|
Monitor and
validate that knowledge transfer to Client employees occurs continuously
throughout the project |
|
Report project
status to the Headquarters’ Technical Project Manager, Project Management
Office Director and Assistant Director |
|
Prepare various
status reports and presentations |
|
Facilitate and plan
project meetings |
|
Participate and/or
facilitate meetings with both internal and external stakeholders |
Contact our
corporate office today.
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